theft of license - license theft

I have a problem with my license, which I bought to use at, I have just updated the template, but my surprise when I see that it gives me a license error, indicates that my license is in another domain, which it seems strange to me. I write to the author of the Depot topic, but I only get automatic replies from the support paying. But nobody tells me if the payment of the support guarantees that my license will be recovered.


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