The tutorial provided didn't work - Neon Electrical Logo (After Effects)


I followed the instructions to a tee and after deleting the mask on Logo FX 1, I auto traced but a mask won’t show up. I tried creating a mask first and then auto tracing but all that does is make my logo turn 100% white and nothing happens.

Any help is appreciated.

Results of following the tutorial:


Open a Envato Elements Help Ticket they would like to assist you with an official answer.