The token is valid, but the Envato user...

Hi, we’re trying to activate our Flatsome theme (4 active licenses in our downloads) using the Envato Token process, but we’re getting this error…

The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.

It IS the same user account (single login carried over by session), used to create both the tokens and verify the licenses are in our downloads area on ThemeForest.

We verified that indeed, the purchase code is one of those listed in our FOUR active Flatsome licenses.

Please advise?

Hi @Kitelife,

Please contact theme Author Flatsome Author Support and let them know. Theme Author will be happy to assist you.


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