The Theme I Purchase Is Malfunction Not As Described

Hi, I already raise the request for refund.

How to follow up the request?

There is no selection or links to follow up and no email notification?

If your refund request was sent to the author, you will receive a confirmation email with a tracking link.

It is important you keep this link as you may need it to raise a dispute.

The tracking link gives you access to the refund request, where you can:

  • Monitor the progress of your refund request,
  • Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
  • Raise a dispute.

You can request a refund here.