They care about 58117 authors. But caring about everyone can bring problems like this. Simply it's not possible to make everyone satisfied. I am an author 7 years here and you can't imagine how my life would be different without Envato and fellow buyers. We have 8.5 million members and every member must be somehow satisfied. Imagine without Envato and it's authors how our world would looks like? 60k people would be without income. Costs of advertising would be 30x-50x expensive. Working on a unique commercial for a client or company takes time and more money, etc... Small business owners would have the worst websites, graphics, video ads...
Trust me without Envato, World & Internet would be a different place, because no one would create so many quality content.
If you read their values here https://envato.com/careers/ you will find out how they are serious, they just need more time to work as we grow.
I understand frustrations, i am the first frustrated last 2 months with earnings and daily sales, because they are unstable and i'm trying to predict how it will end.
Time is saver. Just be patient and work, because if you won't you will be creator of your own destiny.