I’ve paid for plugins and themes which I will use at some point, and am now at the point where I’m ready to use them, but am finding that the 6 month support has just ran out so the author will not help.
I understand that authors cannot be expected to provide unlimited support, but when the purchase was made, this was before the 6 month rule came into force, so I made the purchase expecting to be able to ask for help when I finally came to use it.
When Woothemes & Gravity Forms made changes from lifetime to annual, they respected the users that had made the purchase before this date, as that was what had been advertised. There was no mention of this in the terms and conditions, so by rights, i should be able to request a refund due to what I paid for no longer being available.
I always check that the author supports the product before making a purchase for just this reason and this, unfortunately, means that Code Canyon/Theme Forest is no longer my first port of call, which it always was in the past.