The item downloaded is not the same shown in the preview


#1

Hello, I have bought an item, but after downloading,
I realized that it is not the same item shown in the preview.
It 'a another different.
How can I have the item shown in the preview?
(Of course I would a discount, because what I bought was not what I wanted ;-).


#2

Is it completely different or just no exactly identical to the demo? What type of file was it?


#3

It’s has a wrong description.
The description is about 3 clips with alpha, the one that I have downloaded is some AE projects with a different style.


#4

I haven’t seen the item but the author may have included the AE project as a bonus with the clips so that you could make some customizations to the clips if you needed to.

Have you contacted the author?


#5

No they are different projects. One some stars made with particular used as orizontal wipe transition, the other graphic stars and gifts boxes that fall as a vertical wipe transition. I will contact the author, but it’s 8€, I don’t think to ask for being refounded :wink: