The Gem Activation exceeded

When I try to update or use template it says (You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06) the gem theme) I just use the theme thrice for local and testing purpose only. Please help.

Thanks!

Ask the author https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author but you probably need deregister/remove from the local installation

Hi, please contact our team via our contact form here https://themeforest.net/user/codexthemes and provide your purchase code. Thanx

I have actually the same problem. I cannot update the theme and is not working properly with the last Wordpress version. When I try to activate the theme I receive the same message " You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)"

Hi, please check your mail, we have replied

Now I have the same problem. I deregistered 2 positions (actualy I have 1) but that it doesn’t help. I get a message ( You have exceeded the max. number of activations, allowed by this activation key.) all the time. What the problem could be?

Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code, we will check

Hi, please contact us via our contact form (check link in the previous post) and provide your URL and purchase code, we will check