the demo is not loading

i bought a new theme from themeforest. A large number of demo uses are allowed in the Theme’s own feature. However, even though I installed the theme, it doesn’t install the demos. I texted the seller about this, but there was no return. What can I do.

Installing the theme won’t make it look like the demo - you have to install the dummy content.

Check documentation which will outline the process

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the plugin is available to install the demo. I also watched the video they posted about the installation, I did the same things, but the demo closes before the installation is complete.

the plugin is available to install the demo. I also watched the video they posted about the installation, I did the same things, but the demo closes before the installation is complete.

It’s hard without seeing the situation but it sounds more like a hosting issue.

Are you sure that WordPress and the theme are all up to date?

Best option is to ask the author https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author