the creator no answer

I bought a theme and it does not work and so far I have no answer from creator.
Can someone advise me what make to do ?

How long ago did you contact them and did you use the right support/forum etc?

Check if you are contacting at the right place, check what the support tab of the item says.

I have been writing directly to the creator for two days and he does not respond

I did it but I haven’t had an answer.

What’s the item link?

We can see the author has now replied