the author ignores me in my request

I bought a script to be exact, this script about 1 week ago: QuickJob - Job Board Job Portal PHP Script by bylancer | CodeCanyon

at the moment I installed the script, I saw that the script has many possibilities in the update, there are many bugs and there are many things that now do not work, so this code urgently needs an update.
I asked for help from the author, I opened a ticket on your page at: https://bylancer.ticksy.com/, It’s been more than 1 week and I haven’t received any response.and what really caught my eye is that the author deletes my comment from the part where I asked to see my thread, I didn’t leave it like that, I made 2-3 more comments, so I’m showing that the author made a person replay a comment from a x the person who didn’t buy the script made a replay 2 hours ago and deleted my comment that I made, so I think that this person just wants to get a new client and that’s it and he is not able to help people maybe this guy buys something, the worst thing is what I’m reading now is that I’m not the only one here, there are many, many other people who bought codes from this guy and then he disappeared,
I didn’t know where to go for this, I sent an email support said that I am not able to help, so what is happening, Evanto should be aware of an author like this who only wants to earn $$ and don’t give you help.


Author Profile: bylancer's profile on ThemeForest

Place a request for help from Envato Support and see if they can assist you with this. The forum whilst helpful, cannot solve these types of issues between buyer and author.

I’m not looking for a choice to take this, I’m looking for a suggestion on what to do next

Envato support is just crap! Ich my case item i bought is crap, author ignores me, there is no contact to envato. Run away, there are many other a lot better providers