So, I bought a song off of AudioJungle, and in the two trailers that accompanied the full version, the AudioJungle watermark is still in the background? Why is this? Is there something I have to register somewhere?
Strange! You have a wav file with a watermark in the downloaded archive? This is a mistake! Write an email to the author! It maybe able to send you a file
And check the downloaded file! If this doesn’t work out, you will need to contact customer support
have you downloaded the purchased song?
Yup, I had a 1:30 some version, then a Trailer A and Trailer B (20-40s each). No watermark in the 1:30 version, but it was in both trailers, in both formats (mp3 and wav.) I ended up using the long version in the end, but Ill have to let the author know. I didnt know if there was some extra step I had to do or not…
Hello! This means that you did not buy the tracks, but downloaded the preview.
Have you paid for your purchase?
So is there a watermark or not?
Tell the author what? The fact that on all versions of the preview there was a watermark and on the long version did not have? And you downloaded preview for free and used it in your videos?
I think the author will ask you to pay for the track.
If you claim that there was a wav format and you bought a track, then you need to contact the author directly, or if the author does not answer, then contact Envato support!
No, it doesn’t.
He said there was a watermark in two versions and no watermark in the third.
In the first sentence he clearly states that he bought a licence…
You can try to contact the author from his profile-page.
I wrote about it. No need to repeat my words. And seem smarter than others.
I think you have recently been trolling waking up? Well, it’s okay, I can handle it.
I would tell you one proverb, but I will keep silent.
@Hyperprod Warning to you for trolling! Ban is just around the corner!
I just found your reply to the OP to be hostile and unfriendly. No trolling here.
Well, I will assume that you did not notice my last line. We will consider this a misunderstanding. But do not forget, we help clients, and do not trolling. Just a friendly reminder to you!
I answered the buyer for the paragraphs as usual. Please do not teach me how to work with clients! Good?