The add-on I purchased is not activated

Hello. The Ultimate Membership Pro add-on I purchased is not activating. The reason is that the website cannot be accessed. Can you help with this?

You can contact the item author. They can help. Contact them through their support system.

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All channels through which I can communicate are closed. I wrote to Envato market. Looks like this will take a long time :frowning:

Try contacting the author through Envato

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You can contact the developer
If they do not support you solve, you can contact the support of envato

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I also see, their support website has bugs. So you can go to their profile page here:

Then communicate them through direct message here:

If they still does not reply within 1/2 days, you can create support ticket here and contact Envato: