The account closure is determined by all the fraudulent sales on your newly created account?

Hi all,i am new here. i created new account and begin upload my new works wich i created with my bro, 3 days ago my acoount was blocked,and i got this message “all sales on your newly created account are fraudulent sales. Your account will remain permanently closed”. No proof of charges,nothing only indictment,these works are mine. I hope envato team can speak with me not just like bot,like human. Sorry for my english and tnx.

This is not a support forum. You must contact support at

Tnx,but i did it two times,and didnt get normal answer,only charges about my sales

Then you’re out of options, and there’s nothing we can do to help you here. Sorry.

Understand ,thanks for attention.