If the developer of the solution responds late to support
We must be compensated for the length of time we answer late.
How long is “late” in your case?
What Stache said… and how should you be compensated? With a monetary payment? How much?
Sorry, but authors are people, and have right to rest like other people, and also due to different Worldwide Time Zones, maybe this author cannot reply to your requests on the same Time Zone you are.