technical support??

Envato Customers Purchases and Subscriptions
1

I purchased a theme, it won’t upload.

Is there any technical assistance for themes that won’t upload

2

Assuming it is a WP theme then you need to ask the auhtor https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author

3

Hi

Assuming you are talking about wordpress theme. Please also check this helpful Theme Installation Problem article:

Also you can check theme documentation.

Thanks