Tech Support Issue Please

Logged in on the https://elements.envato.com and clicking links to freebies from a email I get for freebies from Envato. When I select to download a freebie (from the Envato site) it tells me “Email verification required. Please follow the instructions we emailed you to verify your Envato Account.”

I am already registered and logged in. Been waiting several hours and no email. Not even in my spam folder. Any help would be appreciated.

Screenshot of error:

Let support know - they are the people to fix this https://help.elements.envato.com/hc/en-us/articles/360000629486-Submit-a-Support-Ticket