Supporting A Website A Previous Person Created

Hello. I am new to this forum as well as to website creating. The person that created our website has since left the company and nobody has access to her accounts. We recently came across a plugin that caused part of our site to go down and I am trying to navigate my way to locate the author/license information. I appreciate any helpful advice.

Only the original buyer will be able to source the license info/access updates

If it is from envato then it will have been sold on

Thank you.

I will ask them if they would be able to trace if the firm purchased or the person purchased personally.

I appreciate it :slight_smile:

Unfortunately that’s not how buying works here - it will be associated with one persons account as sharing access is not allowed.

Your best option is to find the plugin and see if it is up to date etc then buy your own license so you get full access, 6 months support and ongoing updates

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