I just updated Essential Grid on my wordpress site, and it has now stopped displaying the images on the grid, it is just grey, though the hovers appear. I thought I would submit a support ticket, but my support has expired. So I tried to renew, and had to purchase a whole new licence, which i have activated. I then follow the link to get support, and when I try to submit a ticket, the support center says I have no premium licences.
I am therefore at a loss as to how I can get support to fix this issue, and I am frustrated that I have had to purchase the plugin twice, and still can’t get the support it says I am entitled to. Can anyone help, both with the grey image issue, and how I can get the support I have paid for to get it fixed?
Thanks for your help.