Support Staff (Remote, Monthly Payment) – Brooklyn WordPress Theme

Envato Customers Web and Code
1

Job Title: Support Staff (Remote, Monthly Payment) – Brooklyn WordPress Theme

Company: UNITED THEMES™

Location: Remote

Payment: Monthly Salary in USD (Negotiable)

About UNITED THEMES™:
We are the creators of the Brooklyn WordPress Theme, one of the most successful multipurpose themes on ThemeForest with over 65,000 sales. We are known for top-quality design, reliable products, and outstanding customer support.

Position Overview:
We are looking for a dedicated and professional Support Staff member to assist our international clients with technical support requests related to the Brooklyn WordPress Theme. This is a long-term, remote position with a fixed monthly salary paid in USD.

Your Responsibilities:

  • Provide email and ticket support for Brooklyn WordPress Theme users.
  • Answer questions about theme features, setup, and usage.
  • Guide users through troubleshooting steps.
  • Report verified bugs and issues to the development team.
  • Assist with 3rd-party assets included in the theme (e.g., WPBakery, Slider Revolution).
  • Ensure users are on the latest Brooklyn version and clear cache conflicts.
  • Follow our strict support policy (no customizations, no installation services).
  • Maintain a friendly and professional communication style.
  • Respond to support requests within 24-48 business hours.

Requirements:

  • Solid experience with WordPress themes and page builders (WPBakery, Elementor).
  • Good understanding of HTML, CSS, and WordPress Codex standards.
  • Excellent English communication skills (written).
  • Familiarity with support ticket systems.
  • Strong problem-solving skills and patience.
  • Ability to work independently and reliably.

Nice to Have:

  • Experience with Envato Market support procedures.
  • Direct experience with the Brooklyn WordPress Theme.
  • Basic knowledge of web hosting environments.

What We Offer:

  • Remote work with flexible hours.
  • Fixed monthly payment in USD.
  • Long-term collaboration.
  • Supportive and professional team environment.
  • Opportunities to grow with a top-selling WordPress product.

How to Apply:
Please send us:

  1. A short introduction about yourself.
  2. Your relevant experience in WordPress support.
  3. Your expected monthly salary (USD).
  4. Your weekly availability (full-time or part-time).

We look forward to hearing from you and welcoming you to the UNITED THEMES™ Support Team.

2

Checking your history of the forum, noticed that the “support staff” didn’t last longer than a year, I hope not too much work for them :slight_smile:

Good luck.

3

No idea what you’re trying to tell me, but I’m just posting a job advertisement here, and your analysis is nothing more than your personal opinion and nothing else!

4

Correct.

5

Hi @UnitedThemes

Wow, Very interesting !

6

Please send me a DM.