It’s unfortunate that I have to say this, but I find it poor that themeforest or envato generally does not offer live chat support to their customers. There are smaller companies that offer live chat support. For the size and the amount of money envarto rakes in from profits of authors work, you would honestly think that they would provide live support.
I personally think it is so they can get away with certain questions being asked which they know they don’t want to answer (and to avoid extra running costs obviously).
I believe this support should be for accounts queries only, not for queries over products.
Is this something that is in the pipeline? There really is no excuse if it isn’t.
An example question I want to ask is… is there a reason that, when I get a refund from having made a debit card payment why I can not use the credits I have without adding a PayPal account?
You would think this would be allowed as you have already taken the cash and paid it back in site credits instead of cash refund. Now, you want to force me to add more payment methods instead of just knocking it off my bill! Crazy!