Support or refund.

The bigger the company, the worser the contact options.
I want support for a payed item or a full refund for the product.
How do I do that?

Hi,

Get in touch with envato elements help center they would like to assist you.

Thanks!

It depends what the support you need is…

Presumably this is a purchase from the main marketplaces and not elements?

Assuming it is standard support Item Support Policy | ThemeForest then you should contact the author How to contact an author – Envato Market Help Center

If it is refunds then you need to check htis page Can I Get A Refund? – Envato Market Help Center if applicable fill out the form at the bottom

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