Support no where in sight.

Why is it so difficult to open a support ticket… what’s the point of purchasing support when you can’t get it when you need it. ugh.

What is the item?

The first 6 months is free, actually, comes with the first purchase.
If you extend your support after the 6 months and if you’re having trouble to get support, you can request refund.

In addition, the support may take 1-2 working days depending the author’s availability, time difference. You may not get “express” support if that’s the problem.