support item useless

hello , I bought 3 item of the same seller but his support useless he reply every 5 - 6 days the tickets can take 60 days until i lose my 6 months or what lol ? they know only replay in comment open a ticket in support
Thank you

If the author fails to reply you an open a support ticket and you are fully entitled to a refund. Support will take this into consideration and can lead to the authors account termination.

Please open a support ticket here -> Envato Market Help and Support