Support is not getting back to me!

Envato Customers Purchases and Subscriptions
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I need help! I purchased the Ultimate Membership Pro plugin a good while back. I’m now trying to get it work on my site and I have come up with some issues I need help figuring out. Nobody would get back to me so 3 days ago I paid another $40 for an additional 6 months of support and I sent my question. And nobody has gotten back to me. This is very frustrating!!! Can somebody tell me a better way to get support? This is ridiculous!!!

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Just to be clear you are asking the author and not envato right?

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I guess so. but I have tried contacting the author in the past (I don’t even remember how I did that)… and he never responded. If an author is not getting back on a product that thousands have purchased, especially after customers pay extra for additional support, this is not good for Evato. Do you know what I can do?

Thanks!!

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The author is replying to comments in under 24 hour so maybe leave one there https://codecanyon.net/item/ultimate-membership-pro-wordpress-plugin/12159253/comments

@azzaroco are very highly regarded so it doens’t seem like they would not be replying if it’s all done through their support channel http://support.wpindeed.com/?envato_item_id=12159253

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Hi, well it’s been much longer than 24 hours. I believe it’s goin on 3 days. Plus I sent him messages before I purchased additional support and he never responded. So what would be your suggestion? I do appreciate your help BTW!! What’s the best way to contact them? I have already sent them two messages thought the support link in additional to sending multiple messages directly to them.

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Their support says it can take a couple of buisness days (appreciate that you are saying it’s already been 3).

I’d leave a comment on the item and explain that you submitted a ticket and asking if you need to do anything else

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Thank you! I’m guess I’m frustrating because I first sent multiple messages a few weeks ago explain the issue I was having. And I asked them to let me know if had to first renew my support license to get them to answer my question… They couldn’t even respond to those… Then I finally decided to purchase additional support and I still haven’t heard anything. I’ll try to give it another day. But if they don’t get back to me, do you know how to request a refund? If they aren’t going to reply to my support question, they need to refund me… Thanks

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