I’m quite a newbie in TF. I’ve launched a theme around half a year ago. And I sell support.
While most of the issues come due to client-server configuration issues. Still, I got some time-consuming questions about 3d party plugins, customization issues which I am not obligated to support.
Sometimes I help them if I have time. But now I got few clients (from the way they ask i believe they experience is max 1y) who sent me around 10-20messages a day completely out of topic about my theme.
I would like to ask you how do you deal with this kind of time wasters. I bet everyone wants to have 5* ratings, and it might be hard to reject or ignore these empty comments, but then clients might get furious. How do you deal with it? Do we have some options like the “ignore client” button in the comment section?