Support for Workers Theme

Not sure whether I am in the right forum but am at my wits end trying to get support for Workers Theme which is Theme Canon.
I purchased support and opened a support ticket on 30th January and am still trying to get a response. Hina last responded 10 days ago saying she escalated the ticket to dev … as it requires developer help and the dev forgot to reply here so i just jump in and replying you. please allow us a bit time and i will get back to you once received help from dev when backoffice open tomorrow (estimated time 24 hours from now). This was 10 days ago!
If anyone could suggest what I could do it would be much appreciated. Have left messages at Theme Canon as well but no response.