Keep getting failures from the javenist template. I filed a ticket yesterday but no response. Does anyone know of a phone number or a direct email?
Who did you send the ticket to? It should be the author and not Envato. Info here https://themeforest.net/item/javenist-multipurpose-ecommerce-wordpress-theme/21257842/support
Unfortunately you won’t find telephone support but @Plaza-Themes are a power-elite author and highly respected so they are likely to reply quickly
Just noticed you have no buyer badge on this account - you will need to be logged in using the account which purchased the item and/or have access to the purchase code so that the author can validate the copy