I am currently in the midst of developing the new supported_until variable into our support system so when March 1st comes around we won’t be providing any free support to users who haven’t paid but I have a quick question perhaps a staff member can answer.
Once the user reaches the end of their support period for that product, I am curious on the way they can reinstate support. Do they have an option on the product page to simply pay for another 6 month support period and the same purchase code gets a newer supported_until date? I’m assuming this is how it works I just want to be sure so I can develop the system appropriately to allow the user to refresh their support for a product on our site.
Thanks.