Support API Question

I am currently in the midst of developing the new supported_until variable into our support system so when March 1st comes around we won’t be providing any free support to users who haven’t paid but I have a quick question perhaps a staff member can answer.

Once the user reaches the end of their support period for that product, I am curious on the way they can reinstate support. Do they have an option on the product page to simply pay for another 6 month support period and the same purchase code gets a newer supported_until date? I’m assuming this is how it works I just want to be sure so I can develop the system appropriately to allow the user to refresh their support for a product on our site.

Thanks.

The feature to “Extend Support” isn’t available yet, but will be released before 1st March.

Yes the purchase code wont change, you’ll just have to re-check the code to see if the supported_unit date has changed.

Sounds good, thanks for the information.

Thanks.