Suddenly blocked my account and I have a purchase to receive.

Sorry, it looks like you're currently locked out of your account.
Suddenly blocked my account and I have a purchase to receive. Help me

You need to contact support here: https://help.market.envato.com/hc/en-us/requests/new

Already, I have done that. But an error appears in the captcha. Many times, the same mistake of captcha


And I can’t send the messages. Help

I purchased a product and I need to be enabled on my account. Help

Only support can clear that up. I 've never seen the captcha problem. Try clearing your cache or an alternative browser

I will tag staff to the thread in the meantime.

I sent a message with a Ticket. What do I do now? ticket id is 690574.

If you have submitted the ticket then support will come back to you ASAP to help. Don’t submit more tickets as it only serves to slow the process.

Ok. Then, I expect

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