Suddenly blocked my account and I have a purchase to receive.


#1

Sorry, it looks like you're currently locked out of your account.
Suddenly blocked my account and I have a purchase to receive. Help me


#2

You need to contact support here: https://help.market.envato.com/hc/en-us/requests/new


#3

Already, I have done that. But an error appears in the captcha. Many times, the same mistake of captcha


And I can’t send the messages. Help


#4

I purchased a product and I need to be enabled on my account. Help


#5

Only support can clear that up. I 've never seen the captcha problem. Try clearing your cache or an alternative browser

I will tag staff to the thread in the meantime.


#6

I sent a message with a Ticket. What do I do now? ticket id is 690574.


#7

If you have submitted the ticket then support will come back to you ASAP to help. Don’t submit more tickets as it only serves to slow the process.


#8

Ok. Then, I expect