subscription to unlimited download and all the item are with same prices

My subscription was to do unlimited download for the after effect templet when I complete the payment I found the selected item cost me the as it was not a free item, I need to pertinently cancel the subscription and refund the payment or add this payment to my account credit so I can use for purchases other times for the template


Please contact Elements Support. Elements Support Team will be happy to help.


I already did , i’m wating for their reply and action since day ago.

They will reply you as quickly they can. Thanks for your patience

for 3 days there is no reply

currently support team experiencing a high volume of enquiries and response time could be up to 10 days but they will reply as quickly they can. Thanks

OMG !! I’m losing business and money from this delay :frowning:

Subscription for unlimited download applied to envato elements only. No unlimited download for VideoHive after effect templates.

Thank you for your reply, in this case, i need to refund the money back and I’ll proceed with any payment I need for the Evanto market.