Subscription error

Hi ,
I am a student and I just accidentally purchased an annual subscription - I thought I was paying for an annual subscription but paying monthly. I can’t afford the annual subscription - I would like it to be cancelled and refunded asap please.
Regards,
Glynis

Hi,

Helpful article about envato elements subscription cancelling.

Open a envato elements help ticket they would like to assist you with an official answer.
Don’t download anything from there.

Thanks!

Hi.
Thanks for your response. I had cancelled the subscription straight away, but that only ensures that my subscription doesn’t renew in 12 months time and I don’t pay anything then. It doesn’t cancel the current subscription. I’m in Australia so it cost me nearly $300AUD to get this which I definitely can’t afford - I am a student and I have bills to pay :frowning:
I filled out a help ticket yesterday after I followed the other response I received before yours.
Thanks again :slight_smile:

Open a help ticket and touch with envato elements support team until fix your issue.

Hi. Yep, I’ve done that :slight_smile: thanks

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