I am a student and I just accidentally purchased an annual subscription - I thought I was paying for an annual subscription but paying monthly. I can’t afford the annual subscription - I would like it to be cancelled and refunded asap please.
Helpful article about envato elements subscription cancelling.
Open a envato elements help ticket they would like to assist you with an official answer.
Don’t download anything from there.
Thanks for your response. I had cancelled the subscription straight away, but that only ensures that my subscription doesn’t renew in 12 months time and I don’t pay anything then. It doesn’t cancel the current subscription. I’m in Australia so it cost me nearly $300AUD to get this which I definitely can’t afford - I am a student and I have bills to pay
I filled out a help ticket yesterday after I followed the other response I received before yours.
Open a help ticket and touch with envato elements support team until fix your issue.
Hi. Yep, I’ve done that thanks