Submitted item gone missing


I uploaded a videohive template on Friday and this Monday morning the submission was gone but I did not receive an email. Usually, you always get an email no matter whether you were approved or rejected. I did not receive any email today. Only my submission was gone. I sent an email to the support team but I thought I should post here also.

Check spam folder also, or the hidden items tab, it maybe got soft reject. Otherwise its a hard reject probably.

There’s nothing in the spam folder and the hidden items tab but still I’d like to see an email if it was hard-rejected.