Hi all. I’m trying to make sense of this message from GoDaddy in response to a theme not working. I would be very grateful for any help! Thank you in advance & please see below:
We have checked your Wordpress site - hilarydonnelly.com and tested the menu. We have noticed that the menu is not freezing. However, the URL gets rewritten when trying to load the pages. Please see video and notice the address on the address bar - https://www.screencast.com/t/YHrPFJKd
We have tried to change the permalinks, however, the issue still persists. We have also deactivated your plugins, temporarily to check if this is due to a plugin conflict. However, none of your plugins are causing it.
We have switched your theme from Studio8 to Twenty Seventeen theme and found that the URLs are working properly. Please see screenshot - http://prntscr.com/h75g3y
Since this is an issue with the theme coding, we suggest contacting the Theme Developer - https://themeforest.net/user/udthemes/ with regards to this issue. You would need to login to your ThemeForest account - https://themeforest.net/sign_in_sso?return_url=%2Fuser%2Fudthemes%23contact or to the site where you have purchased the theme to contact the Theme Developer.