Do you have experiences on having items rejected on straight reasons or no reasons at all?
I have been trying to publish few Northern Lights clips.
Here is the link to the first one:
And it was rejected with a feedback like this:
“Unfortunately we are unable to accept this clip due to the issue with the quality of the video. All of the edges seem very blocky, and the focus seems soft in some areas. It’s very similar to footage that is shot with a GoPro, and while it may be suitable for personal videos, it’s not really a high enough quality for professional stock footage.”
It’s like the critique was for a different item entirely, and if it was for this item, then the reviewer is not too knowledgeable. The clip was shot with a 5k RAW-format on Canon EOS 60D, something which is not even possible even with the newest GoPros.
I tried to enquire about this from Envato, and the response was as follows:
Thank you for reaching out to us about your concern. My name is Leimi and I will be assisting you today.
I do apologize for having to keep you waiting for a reply from us, but we are trying our best to cater to each email that we receive from all our community members. We appreciate your patience, and rest assure that we are doing our best to reply to you the soonest.
We’re sorry to hear about the recent rejection of your item. We know that this can be disappointing.
While we are unable to provide any further feedback, an alternative way to get feedback before submitting it again is to post a screenshot or link on the appropriate Market forum. There are many talented and helpful community members who can likely give valuable feedback to you.
You should also check out this article https://help.market.envato.com/hc/en-us/articles/204067134-Rejected-Items
Should you have further assistance required, please do let me know.
Which doesn’t really provide any other help than to post here, what I’m doing right now.
Then two items were hard rejected at the same day when I submitted them the same day. I haven’t got an example clip of the second one, but it was taken immediately after this one:
So in settings and therefore in quality it should be pretty much exactly the same, it was just longer and displayed Northern Lights longer after this clip, it was rejected without any reasons.
And the link to the third clip is found here:
And first this was soft rejected, and there was an e-mail stating that the preview video file was too low quality, and after that immediately hard rejected without any reasons. And what comes to quality, this clip is better than any of the older real-time Northern Lights clips.
So now I’m asking you if you could assist me with this. It is a shame that I can’t publish these clips to VideoHive because of wildly random rejection processes. These clips are of the same quality than all the previous Northern Lights clips in my portfolio. How should I proceed with this? Thank you!