Strange refund request

Hello fellow authors,

What would you do in this situation? Approve or decline?

Thanks in advice.

Reject the refund request: Tell that there’s a live preview/demo that anyone could check, suggest to use “cache” plugin for the speed. Try to help to solve the problems but It sounds like he/she already changed his/her mind to use another item - that’s why requesting a refund.

You’d probably get a bad review, use this screen as proof of “blackmailing” to get the comments removed.