They’ve answerd me:
As checked, I can see that the item: Jazz Flyer was not soft rejected. It actually got hard rejected. Please disregard the email that you received. Although, don’t let this experience get you down!
While we are not able to provide additional feedback or advice for rejected items, we encourage you to take advantage of the many talented and helpful community members who choose to provide constructive feedback on our forums: https://forums.envato.com/