After talking to Envato at WordCamp Europe a few weeks ago, to fellow authors in person, my own experience and browsing through this endless thread, here are my key findings to address/improve the current state of the review times (in no particular order):
A more meaningful http://quality.market.envato.com
Both to set and manage author expectations upfront and to reduce your own Envato support load. Instead of stating a new WordPress theme submission takes 35 days on average, a range of 20 - 80 days would be more informative.
Priorizing Power Elite authors isn’t enough
Kudos to every Power Elite author, you guys deserve great respect, you inspire the rest of us, and you show us what’s possible. I don’t mind, if you receive auto-publishing rights for new items.
But whoever made it to Power Elite ($1M+ in sales) probably doesn’t depend on a priority review queue nearly as much as all the smaller authors, who are in some real existential crisis right now. The ones who need to submit new items on a regular basis not to go bankrupt. Current review times of 60 - 90 days aren’t just not acceptable, but disastrous for them. IMHO those people deserve priority #1 right now, they really need your help.
You can define them by status, as you already do. But bring it down to Elite level, or total amount sold, or monthly revenue. Any feasible criterium is fine, but do address it, please.
Stop accepting submissions from new authors, temporarly!
It’s drastic, but given the biggest author crisis in Envato history, correct me if I am wrong, it might just be the right choice. Only until the fire is under control. You said yourself that you can’t give even a rough estimate for when review times improve. Letting YOUR authors wait until the rest of 2016 isn’t a good move, because economically speaking, some just can’t wait that long. It’s in those times that you show who you stand for.
Envato, by all measures you are the #1 theme marketplace in the world. Nothing comes close to you. No WordPress.com, No Mojo, no CreativeMarket, no one. Not even combined. You don’t have to fear anyone, yet you publicly seem to avoid the choices that would benefit YOUR already established community the most.
The only justifiably reason I can think of is in the name of “growth”. Growth is great (so I have been repeatedly told) and new authors are definitely required for that, but if you hit the break for once and sort the review times out first, everyone, especially you will benefit from it greatly down the road.
I welcome your openness and interaction with us this time. It helps the discussion to become more constructive, at parts meaningful, as I can see from the many great posts here. Looking forward to your response.