SOS!! My account is hijacked or taken over..


#1

Please help! My account password is changed by someone, and my e-mail password too, I can’t access email anymore, and hew site passwords like eBay ,
although I steel can access forum…

I’ve been today filed my email recovery form, they blocked my e-mail, but said that I have to wait up to 15days…to gain access

Please give me advise!

I’ve created support ticket, but no one replied so far.


#2

write immediately to support !


#3

Already did that 6 hours ago…


#4

Do you have the Help Ticket number? Thanks.


#5

Thanks for reply!

My ticket # 648093


#6

They should ‘‘freeze’’ your profile until this situation is beeing solved… Huge bummer dude…


#7

648093

Please help, because no body takes any action(((


#8

i have the same problem
this morning my account’s email has change and even the author name
i send ticket to support 10 hours ago but no one replied so far
my ticket number is 1316559


#9

This is very bad news I advise all authors to change passwords on Envato account and on mailbox IMMEDIATELY.


#10

Please open a Help ticket. They will be happy to help.

Thanks!


#11

#12