Sorry, it looks like you're currently locked out of your account.


#1

Hello,

I have a problem, I can’t have access to my account since 30 minutes, I have this error : Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.

I’m really stressed about this problem, what should I do ?

I have 5 items and one in review process :-/

My nickname is Madeon08

Regards,


#2

Hi,

Did you by any chance received an email from Envato (check spam folder)?

Other try contact support here

Goodluck.


#3

Hello :slight_smile: We’ll look into it right now. Thanks!


#4

Really happy to see your support, I have already sent a request on the support, I have just after received the confirmation but I wanted to open a topic, sorry for this but I’m really in panic as you can see :S

I’m waiting for your news KingDog, I really appreciate your help


#5

My account is back, I’m connected on it !
Can I have more informations ? And I have a problem concerning my Buyer Rating on my profile.
It’s written Buyer Rating: Minimum of 3 votes required but I have 82 ratings.
Thank you so much to have acted for me KingDog


#6

Can I have more informations KingDog ? And I have a problem concerning my Buyer Rating on my profile. It’s written Buyer Rating: Minimum of 3 votes required but I have 82 ratings.


#7

Did they told you why your account was disabled?


#8

For the moment no :confused:


#9
Madeon08 said

Can I have more informations KingDog ? And I have a problem concerning my Buyer Rating on my profile. It’s written Buyer Rating: Minimum of 3 votes required but I have 82 ratings.

You may have to go through the Support ticket for that one. I thought they may show up again once the server updated, but that may not be the case. Thanks!


#10
KingDog said
Madeon08 said

Can I have more informations KingDog ? And I have a problem concerning my Buyer Rating on my profile. It’s written Buyer Rating: Minimum of 3 votes required but I have 82 ratings.

You may have to go through the Support ticket for that one. I thought they may show up again once the server updated, but that may not be the case. Thanks!

Oh ok KingDog, thank you so much for your patience and your help :slight_smile:


#11