Song I bought doesn't sound anything like sample? Customer service what to do???

Bought a song on Audiojungle that sounds nothing like what the sample showed? I’d love to get the actual song that was on the sample, but if not need to find a way to get a refund, and choose a new song? Anyone know the process? Thanks in advance

Song is Presentation Piano by alexbird

Hi @glenn19bo

Here is an article about Envato’s Refund Policy

Also, you can open a support ticket here:

Best Regards,
Layla from Team HoneyLoud

First, contact the author via his profile page. Sounds like a simple case of mixed up files.

If for any reason you’re unable to work it out directly with him, then contact support.


Thank you!!

THank you!

You are welcome, hope you succeed! :slight_smile: