Some templates of my Lightwire kit won't import

I’ve imported the Lightwire elementor kit and have successfully installed some templates but a few won’t import like the ones related to Wooocommerce: Shop and product templates but also the FAQ template that looks like a regular template… they all say “importing” and stay at 0%.

Woocommerce is installed and I’ve deactivated all plugins to make sure there aren’t any conflicts but no matter what I do, those templates won’t import… Any suggestions? And are the forums the only channel to get help with Envato Elements? Thx.