Some one has the BAD SUPPORT from SHTHEME

I bought the thecappa theme from shtheme , when i need to resolve some problems about obsolete woocommerce pages , they indicate my site works well without test anything on backend . the developer is really bad .

Hi @ogschile,

I think you can send them (the Author) screenshots of the issues you are facing. Hope they will assist you.


1 Like


They has no support really . No invest any time in resolve issues . I saw the reviews and is the same for many customers , please check .
I not publish yet the site and i am looking some similar to qcode themes with a great support and OTA update themes without loose nothing .
I ask for refund because i cant use a theme without support and or i will loose all my work if some bug appear and need to update myself

Please help me , you can see in my history i bought all original despite you can buy from others sites very cheap

Best Regards

Omar Gonzalez

Please keep patience and the author will response to your refund request.

The author send me a message indicating all is ok . Not refund and bye . You need to protect your good customers . I have a qcode theme and is fantastic people . Please help me

Here is all the information about refunds:
Envato Market Refund Rules.

In forum we are not able to help. You can open an Envato Customer support Help ticket and let them know.