Solved issues

Last week, we got 60 sales for our item Soledad.
However, we don’t see it appear in top popular all files and popular wordpress. Can you tell me what is happening?

Please check this situation immediately for us. It has a big impact on our revenue and our customers.
We also submit a ticket, but have not received a response.

We are really disappointed…


I think you already know the reason. Same reason the fake ratings were removed - compare current (18 ratings) with older 35. be thankful they kept it up they’re very strict now: Yes, we bought our own items

Thank you for your reply.
But, I received an email from help team and I’m working with them.
Please note that: We did nothing wrong has been removed from the Popular items :smile: