Update: Problem was solved in less than 24 hours by Envato Support Team - Thank you so much for great job and help!
Today I logged in to Nord VPN (Sweden IP), and our Elite Author Account (4.87/5 rating) was locked after refreshing Themeforest Page (less than 1 minute after switching IP). Our product (MyHome, 4.700+ sales, “Envato Featured Item”) is no longer for sale, and we do not have access to the account ( https://themeforest.net/item/myhome-real-estate-wordpress-theme/19508653 ). It is really huge problem for us.
We already wrote a ticket to Envato Support about it, and our ticket was assigned to a “specialized team.” However, when we see information in the help center: “We’re currently experiencing a high volume of enquiries and our response time could be up to 3 days .” we are kind of worry about it.
Can anyone speed up checking this problem, please? Maybe it is some kind of “new bug,” and more authors will have a problem with it soon.
We use a VPN to login to some servers with a geolocation firewall.