[Solved]: They have replied to me and they told me that were experiencing larger than normal inquiries this past week and they were working hard to clear the backlog
Envato Market Help was always so fast to assign my help request to the right team so they can assist me.
5 days ago at Wednesday at 19:05, I have sent a help request to help me with some rating issue. I have received the automated response to let me know that they have received my request and i didn’t get anything yet again since 5 days.
I think at least that someone should contact me to assign my help request to the right team within few hours from receiving the automated response as it always happens to me. But i didn’t get anything till today.
So is there a problem in Envato Market Help ? or my request may have not been sent by some kind of network mistakes ? or it’s usual ??