[Soft Rejected] “Theme never loads on frontend”

Envato Authors Theme Authors
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1

Hey Everyone,

Our theme was checked by reviewers and i’ve got soft rejected for some issues by them. I have solved most of problems. So, there is a problem that i couldnt understand completely : They said that “Theme never loads on frontend” I stucked in this situation.

This is the link of screenshot

Can anyone help me understand what it means?

Thank you so much 

2

I see the blank white screen of death in the screenshot.

Tips:

  • try a new install of your theme to see if you get the same result
  • check if any file is missing that could cause the error
  • check if any third-party plugin included with your theme could be causing the error
  • look at the console to see if there could be any errors
  • wp_debug should be set to true so you can see errors
3

Dear anue_themes,
Firstly, i must thank to you for your answer to me.
You have talked about general wp white screen error. But i cant get same result on my pc. I think , This is adifferent problem about frontend codes.

4

Is there anybody to help about this topic?

5

Hello!

If you are sure you already solved all other problems listed on the soft rejection mail, my suggestion is to re-submit the item and ask the reviewer to give you extra feedback as you didn’t replicate that issue.

You can also open a Help Ticket(http://enva.to/Help) and ask to receive more feedback regarding your reviewed item.
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Good Luck :slight_smile: