Soft reject?

Hello! Got a Soft reject with the wording:Provide the cut and bleed guidelines for the files. Explain what’s the matter?

Read this https://help.author.envato.com/hc/en-us/articles/360000555666-Print-Templates-Submission-Requirements

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Thank you!

trim line must be 0.3 away from the edges and safety zone 0.6 … trim line is where the document is cut once printed and the safety zone is basically the space in which u must have no important information either to protect for poor cutting but also to make sure that there is enough breathing …

Thank you!