Soft reject with no specific changes from reviewer

That’s actually so weird. It looks like the reviewer intended to hard reject your item but he/she soft rejected it accidentally and pasted the hard rejection email and sent it to you. I truly hope that’s not the case, but this scenario makes sense to me more than the other scenarios I could think of.

Anyway, there is a Videohive reviewer who checks the forums frequently. Let’s hope he sees this thread and looks into it for you (p.s. I’m going to add the video tag to this thread hoping it will help with catching his eye).