Soft reject - Can anyone help?

Hello everyone,

I am trying to upload my first WordPress theme one month now but I have a problem.

Some of the reviewers get a blank page on the front end after activating the theme and some of them don’ t get any errors.

The thing is that WP_DEBUG and inspect element don’t raise any errors.

Does anyone have any idea? What else should I check? The theme’s options was built using OptionTree.

Thanks in advance

I can provide paid support if you’re interested in to fix the problems and make it ready for sale